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Every claim is our promise to you

From day one, we promise to treat you the way we would want to be treated, to help protect the things that matter. Regardless of whether you are dealing with a personal or commercial loss, there is no such thing as standard. The claims experience and our team of dedicated people - it's what sets Chubb apart. 

You can report your claim 24 hours a day, 7 days a week via one of the following options:


Automobile Claims


Individual Claims (non-auto)
Report your claim by logging into the PRS Client Portal and have your policy information prefilled, or click here to report your claim without logging in.

Business Claims (non-auto)
Click this link to report claims related to small businesses.

Click this link to report all other business claims.


Chubb Main
1-800-CLAIMS-0 (1-800-252-4670)

ACE Main
1-800-433-0385 (8 a.m. to 5 p.m. EST)
1-800-523-9254 (after 5 p.m. EST)

Business Accident & Health
1-800-336-0627 (Inside U.S.)
1-302-476-6194 (Outside U.S.)

Workplace Benefits
1-833-896-2968 (NY Residents only)

General Claims
Chubb North America Claims
P.O. Box 5122
Scranton, PA 18505-0554

Individual Accident & Health
Chubb Group of Insurance Companies Eastern Claims Service Center
600 Independence Parkway
P.O. Box 4700
Chesapeake, VA 23327-4700

Business Accident & Health
Chubb USA
P.O. Box 5124
Scranton, PA 18505-0556

Workplace Benefits
Chubb Workplace Benefits Claim Department
P.O. Box 6803
Scranton, PA 18505-6803


Workplace Benefits

Download the appropriate forms below. All forms must include a signature and can be mailed, emailed, faxed. You can find the email or mailing address by clicking those tabs above or the fax number is 1-312-351-7120.

Individuals only
All U.S.: View claim form
Todo Estados Unidos: Descarga Afirma Forma

Individuals only
All U.S.: View claim form
Todo Estados Unidos: Descarga Afirma Forma

Claims Guidance
Claims Guidance

Have questions?

Personal Guide 
For information on what to do if you experience property damage or a loss event, please refer to the following resources.

Business Guide
If your business experiences a loss event or property damage, you can find helpful information here.

Auto Guide
If you have been involved in an auto accident or incident, please refer to the following information about what to do next.